FAQ

From supply to design, we are specialists in stainless steel products.

Contact our customer support team by emailing info@mpi-inox.com, calling +336 66 46 54 38, or sending a WhatsApp message. Our team is available Monday to Friday, 8 a.m. to 6 p.m.

We are committed to providing quick and effective solutions to ensure your satisfaction.

We offer a 30-day return policy for all products. Items must be in their original, unused condition and accompanied by a receipt or proof of purchase. Refunds are issued within 5 to 7 business days of receipt of the returned item.

INTRODUCTION

As part of its business, SARL MPI-INOX, whose head office is located at 72 rue vau de chaume 41110 Saint-Aignan, is required to collect and process information, some of which is classified as "personal data". MPI-INOX attaches great importance to respecting privacy and only uses data responsibly and confidentially and for a specific purpose.

PERSONAL DATA

On the website www.mpi-inox.com, there are 2 types of data likely to be collected:

• Data transmitted directly This data is the data you provide to us directly, either via a contact form or by email. The fields "first and last name," "company or organization," and "email" are mandatory in the contact form.
• Data collected automatically During your visits, once you have given your consent, we may collect web analytics information relating to your browsing, the duration of your visit, your IP address, and your browser type and version. The technology used is cookies.

USE OF DATA

The data you send us directly is used for the purpose of contacting you again and/or in the context of the request you make to us. The "web analytics" data is collected anonymously (by recording anonymous IP addresses) by Google Analytics, and allows us to measure the audience of our website, consultations and possible errors in order to constantly improve the user experience. This data is used by MPI-INOX, the data controller, and will never be transferred to a third party or used for purposes other than those detailed above.

LEGAL BASIS

Personal data is only collected after mandatory user consent. This consent is validly collected (buttons and checkboxes), freely given, clear and unequivocal.

RETENTION PERIOD

The data will be saved for a maximum period of 3 years.

COOKIES

Here is the list of cookies used and their purpose:

• Cookies Google Analytics (liste exhaustive) : Web analytics

YOUR RIGHTS REGARDING PERSONAL DATA

You have the right to view, modify, or delete all of your personal data. You can also withdraw your consent to the processing of your data.

CONTACT DATA PROTECTION OFFICER

BOTTIN Rémi - Management. info@mpi-inox.com remi.bottin.mpi@gmail.com

> What is a cookie? What is it used for?

A cookie is a small file that records information about your browsing on the website. Please note that under no circumstances does a cookie allow the person who placed it to obtain information stored on your hard drive or personal information. It allows us to recognize you when you return to our website and allows us to make it easier for you to use the website.

 

> How to accept, configure or refuse a cookie?

You can configure your browser or software so that cookies are saved or rejected in your terminal and other settings.

For Microsoft Internet Explorer :

• Select the “Tools” menu and then “Internet Options”

• Click on the “Privacy” tab

• Select the desired level using the slider

 

For Mozilla Firefox :

• Choose the menu “Tools” > “Options”

• Click on the “Privacy” option

• “Cookies” section

 

For Chrome :

• 1. In the upper right corner, click More Settings.

  2. At the bottom, click Advanced Settings.

  3. In the "Privacy and security" section, click Content settings.

  4. Click on Cookies.

  5. In the "All cookies and site data" section,

  6. Locate the files that contain the name "MPI" Select them and click Delete.

 

For Safari :

• Choose the menu “Edit” > “Preferences”

• Click on the “Personal data” option

• “Cookies” section

> Consequences of your choice regarding Cookies

Any settings you make may have consequences on your internet browsing and the website you visit may have consequences on the conditions of access to certain services, such as: the memorization of your form identifiers, comment fields, etc. It is important for you to know that if you decide to refuse or delete Cookies on your browsers or mobile devices, this will not prevent the display of advertising on the websites you visit. The only difference is that they will no longer be adapted to your interests.

 

> Cookies issued on the site

When you connect to this site, we may install various cookies in your terminal allowing us to recognize the browser of your terminal for the period of validity of the cookie concerned (maximum 13 months).

These cookies allow:

– to establish statistics and volumes of visits and use of the various elements making up the site (sections and content visited, routes), allowing the improvement of the interest and ergonomics of the services;

– to adapt the presentation of the site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to the Site, according to the hardware and viewing or reading software that your terminal contains;

– to store information relating to a form that you have completed on the site (registration, contact form, competition, comment fields, etc.) or to products, services or information that you have chosen on the site;

– to implement security measures, for example when you are asked to reconnect to content or a service after a certain period of time

 

> “ADOBE FLASH PLAYER™” “FLASH” COOKIES

“Adobe Flash Player™” is a computer application that enables the rapid development of

dynamic content using the computer language "Flash". Flash (and similar applications

type) remembers the settings, preferences and use of these contents through a

technology similar to Cookies. However, “Adobe Flash Player™” manages this information and your

choice via an interface different from that provided by your browser software.

To the extent that your Terminal may be able to view content developed with the

Flash language, we invite you to access your Flash Cookie management tools from the site

internet http://www.adobe.com/fr.

> SO-CALLED “SOCIAL NETWORK” COOKIES

The pages and articles on the site may be accompanied by a third-party computer application allowing the sharing of this content on social networks, such as the buttons under the heading "Share this page".

We have no control over the process used by the social networks concerned (Facebook, Twitter, Google+ and Pinterest) to collect this information and invite you to consult their privacy policies.

> COOKIES ISSUED BY THIRD PARTIES TO USERS OF THE SITE

Advertising content (graphics, animations, videos, etc.) displayed on the site may contain cookies issued by third parties. The issue and use of cookies by these third parties are subject to the privacy policies of these third parties.

These cookies allow them, during the period of validity of these cookies: to count the number of displays of advertising content broadcast via the advertising spaces present on the site, to identify the advertisements thus displayed, the number of users having clicked on each advertisement, allowing them to calculate the sums due as a result and to establish statistics; to recognize your terminal during its subsequent navigation on any other site or service on which these advertisers or these third parties also issue cookies and, where applicable, to adapt these third-party sites and services or the advertisements they broadcast, to the navigation of your terminal of which they may have knowledge.

> What is the point of seeing advertisements adapted to your browsing?

Our goal is to present the most relevant advertisements possible. To this end, cookie technology makes it possible to determine in real time which advertisement to display on a terminal, based on its recent browsing on one or more sites or applications. Your interest in the advertising content that is displayed on your terminal when you visit a site often determines the advertising resources that it uses to operate its services, often provided to users free of charge. You probably prefer to see advertisements that correspond to what interests you rather than advertisements that are of no interest to you. Similarly, advertisers who wish to see their advertisements displayed are interested in displaying their offers to users who are likely to be most interested in them.

> If you share the use of your terminal with other people

Sharing the use of your terminal with other people and configuring your browser settings with regard to cookies is your free choice and your responsibility.